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Terms & Conditions

Last updated: September 4, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Pure H2O website at www.pureh2ohealthywater.com and the services made available through the website.

These Terms are entered into between you and Pure H2O, Inc. (“Pure H2O,” “Company,” “we,” “us,” or “our”).

Please also review our Privacy Policy , which explains how we collect, use, and protect personal information.

1. Acceptance of Terms

By accessing or using this website, you agree to these Terms and our Privacy Policy . If you do not agree to these Terms, please do not use the website.

The website is intended for users who are at least 18 years old and located in the United States.

2. Website Use and Availability

We may modify, suspend, withdraw, or restrict access to all or any part of the website at any time. We do not guarantee that the website or any content on it will always be available, uninterrupted, or error-free.

You are responsible for ensuring that all persons who access the website through your internet connection are aware of these Terms and comply with them.

3. Information You Provide

Information you submit through the website, including information submitted through contact forms, water-test requests, service requests, or other interactive features, should be accurate and current.

Personal information submitted through the website is handled in accordance with our Privacy Policy .

4. Intellectual Property Rights

The website and its content, features, functionality, text, graphics, photographs, video, audio, designs, logos, and other materials are owned by Pure H2O, its licensors, or other providers and are protected by applicable copyright, trademark, and other intellectual-property laws.

You may use the website for your personal, non-commercial use. You may not reproduce, distribute, modify, publicly display, republish, sell, or commercially exploit website content without prior written permission from Pure H2O or the applicable rights holder.

5. Prohibited Uses

You agree not to use the website:

  • In violation of any applicable federal, state, or local law;
  • To impersonate another person or entity;
  • To transmit spam, malicious code, viruses, or other harmful material;
  • To interfere with the operation or security of the website;
  • To attempt unauthorized access to the website, servers, accounts, or systems;
  • To use automated systems to scrape or copy website content without authorization; or
  • In any manner that may harm Pure H2O, its customers, or other website users.

6. Reliance on Information

Information provided on this website is intended for general educational and informational purposes. Water conditions vary by property, plumbing system, water source, and other factors.

Website content is not a substitute for testing the water at a specific property or for professional advice applicable to an individual situation.

We may update website content periodically, but we do not guarantee that all information will be complete or current at all times.

7. Third-Party Links

The website may contain links to third-party websites or resources. These links are provided for convenience only. Pure H2O does not control third-party websites and is not responsible for their content, policies, availability, or practices.

8. Mobile Messaging Terms & Conditions

These Mobile Messaging Terms govern SMS and MMS communications sent by Pure H2O to individuals who have provided the applicable consent.

Text messaging consent is optional. Consent to receive text messages is not a condition of purchasing any product or service, requesting a water test, or booking an appointment.

Your mobile opt-in information is protected. No mobile opt-in data or consent is shared with third parties or affiliates for their marketing purposes.

Our messaging programs

Text Messages About Your Request

If you separately opt in to receive text messages about your request, Pure H2O may send messages related to your inquiry or relationship with us, including:

  • Responses to your water-test or service inquiry;
  • Appointment scheduling and confirmations;
  • Appointment reminders;
  • Questions or replies related to your inquiry;
  • Service or project updates;
  • Follow-up concerning your request; and
  • Customer-service communications.

Promotional Text Messages

If you separately opt in to promotional text messages, Pure H2O may send marketing messages concerning products, services, special offers, promotions, water-treatment information, or other Pure H2O offers.

Promotional SMS consent is separate from consent to receive text messages concerning a specific inquiry or appointment.

Consent

When a website form presents separate SMS consent options, each option is voluntary. Selecting one type of SMS consent does not automatically provide consent to another type of SMS messaging.

You may submit a website request without consenting to promotional text messages. Consent is not a condition of purchase.

Message frequency and charges

  • Message frequency varies.
  • Message and data rates may apply.
  • Additional messages may be sent based on your interactions with Pure H2O.

Your wireless carrier's standard messaging and data rates may apply. Contact your wireless carrier for information about your mobile plan.

How to opt out

You may stop receiving text messages at any time by replying STOP.

After receiving an opt-out request, we may send a final confirmation message stating that you have been unsubscribed. You will no longer receive messages from the applicable messaging program unless you subsequently opt in again.

Help

For assistance with the messaging program, reply HELP, email water@pureh2ohealthywater.com , or call (614) 932-1111.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages.

Your mobile number

You represent that you are authorized to use the mobile telephone number you provide. If your mobile number changes or is reassigned, you should notify Pure H2O or opt out before discontinuing use of the number.

Privacy and mobile opt-in data

No mobile opt-in data or consent is shared with third parties or affiliates for their marketing purposes.

Service providers that help us operate our communications may process information only as necessary to provide services on our behalf and subject to applicable privacy and confidentiality requirements.

For additional information about how Pure H2O handles personal information, please review our Privacy Policy .

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

PURE H2O DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PURE H2O AND ITS AFFILIATES, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITE.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

11. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Pure H2O and its affiliates, officers, directors, employees, agents, service providers, successors, and assigns from claims, liabilities, damages, losses, or expenses arising from your material violation of these Terms or unlawful use of the website.

12. Governing Law

These Terms and matters relating to the website are governed by the laws of the State of Ohio, without regard to conflict-of-law principles, and applicable federal law.

13. Arbitration and Dispute Resolution

To the fullest extent permitted by applicable law, any controversy, claim, or dispute arising out of or relating to the website, these Terms, your use of the website, or the parties' relationship shall be resolved by final and binding arbitration in Franklin County, Ohio.

The agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. Arbitration shall be conducted by a single arbitrator on an individual basis through a nationally recognized arbitration organization selected in accordance with its applicable rules.

TO THE EXTENT PERMITTED BY LAW, YOU AND PURE H2O WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS OR MASS ACTION REGARDING CLAIMS SUBJECT TO THIS ARBITRATION PROVISION.

If any portion of this arbitration provision is found invalid or unenforceable, the remaining provisions shall continue in effect to the fullest extent permitted by law.

14. Changes to These Terms

We may revise these Terms from time to time. When changes are made, we will update the “Last updated” date at the top of this page. Changes become effective when posted unless otherwise stated.

15. Entire Agreement

These Terms and our Privacy Policy constitute the agreement governing use of this website, except where a separate written agreement between you and Pure H2O applies to a particular product or service.

16. Contact Information

If you have questions about these Terms, the website, or our mobile messaging program, contact:

Pure H2O, Inc.

1739 Westbelt Dr
Columbus, OH 43228

Email: water@pureh2ohealthywater.com

Phone: (614) 932-1111

Website: www.pureh2ohealthywater.com

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