Need Service? We’re Here to Help.
From routine maintenance and filter changes to troubleshooting your water treatment equipment, our local service team is here to help keep your system working the way it should.
Tell Us How We Can Help.
Give us a little information about your system and what you're experiencing. Our service team will review your request and contact you to coordinate the next step.
That's okay. Tell us what you're noticing — leaking, unusual taste or odor, low pressure, error messages, excessive salt use or anything else that seems different.
Service Request
Complete the form below and our service team will follow up.
Common Service Requests
Whether your system needs routine care or something just doesn't seem right, tell us what you're experiencing and we'll help determine what is needed.
System Service
Troubleshooting, adjustments, repairs and performance concerns with your water treatment equipment.
Filter Changes
Replacement filters and routine filter maintenance for drinking-water and filtration systems.
Routine Maintenance
Professional maintenance to help keep your water treatment equipment performing consistently.
Softener Concerns
Excessive salt use, hard-water symptoms, regeneration questions or changes in system performance.
Water Quality Changes
Changes in taste, odor, spotting, pressure or other noticeable differences in your home's water.
Parts & Support
Help identifying filters, replacement parts, manuals or the right maintenance for your equipment.
Service From People Who Know Water Treatment.
Your water treatment equipment works around the clock. Regular maintenance and knowledgeable service help keep your equipment operating properly and your water performing the way you expect.
Looking for Something You Can Handle at Home?
For routine maintenance, filter changes and basic system care, these resources may have exactly what you need.
Maintenance Videos
Watch Pure H2O maintenance and how-to videos for helpful guidance on caring for your water treatment equipment.
Watch VideosReverse Osmosis Filter Change
Follow our step-by-step instructions for maintaining your Ultrefiner reverse osmosis drinking-water system.
View Filter GuideProduct Manuals
Find operating instructions, maintenance information and helpful documentation for your water treatment equipment.
Find a ManualPrefer to Do It Yourself?
Watch our maintenance videos for simple system care, filter changes and other helpful tips from Pure H2O.
Still having trouble? Our service team is here to help.
We’ll Help Keep Your System Running Its Best.
Submit a service request online or call our office. Our team will help determine what your system needs and coordinate service with you.
614.932.1111
Office Hours
Monday–Thursday: 9AM–5PM
Friday: 9AM–3PM
