Mobile Messaging Terms & Conditions

Last updated: June 12, 2026

These Mobile Messaging Terms & Conditions (“Terms”) govern your participation in the SMS/MMS text messaging program (the “Program”) offered by Pure H2O (“Pure H2O,” “we,” “us,” or “our”). By opting in, you agree to these Terms.

1. Program description. When opted in, you will receive text messages (SMS/MMS) at the mobile telephone number you provide. These messages may include responses to a quote, estimate, or service inquiry; real-time texts to ask and answer questions about our services and pricing; appointment scheduling and confirmations; feedback requests; project updates; and follow-up.
2. Cost and frequency. Message and data rates may apply. The Program involves recurring text messages, and additional messages may be sent based on your interaction with Pure H2O, Inc.
3. Messaging frequency disclosures.
   • Messaging frequency may vary.
   • Message and data rates may apply.
   • You can opt out at any time by texting STOP.
   • For assistance, text HELP, or visit our Privacy Policy and Terms of Service.
   Opt-in confirmation message “Thank you for opting into SMS messaging from Pure H2O. Messaging frequency may vary. To opt out, text STOP. For assistance, text HELP or visit pureh2ohealthywater.com. Privacy Policy: pureh2ohealthywater.com/privacy-policy/. Terms of Service: pureh2ohealthywater.com/terms-conditions/. Message & data rates may apply.”
   Opt-out message “You will no longer receive messages from Pure H2O. To opt back in at any time, reply START.”
   Help message “Thank you for contacting Pure H2O. You can find help online at pureh2ohealthywater.com, by telephone at 614.932.1111, or by email at water@pureh2ohealthywater.com.”
4. Opt-out. You can cancel text messages at any time by replying STOP, CANCEL, or NO. After you send the message to us, we will send a confirmation that you have been unsubscribed, and you will no longer receive text messages from us. If you wish to receive text messages again, simply sign up as you did the first time, and we will resume sending messages to you.
5. Help. If you experience issues with the messaging program, reply with the keyword HELP for assistance, email us at water@pureh2ohealthywater.com, or call 614.932.1111.
6. Interruption. Carriers are not liable for delayed or undelivered messages.
7. Your mobile telephone number. You represent that you are the account holder for the mobile telephone number(s) that you provide. You are responsible for notifying us immediately if you change your mobile telephone number. You agree to indemnify us in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify us if you change your mobile telephone number, including, but not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act.
8. Changes to terms and conditions. We may revise, modify, or amend these Mobile Messaging Terms and Conditions at any time. Any such revision, modification, or amendment shall take effect when it is posted to the website. You agree to review these Mobile Messaging Terms and Conditions periodically to ensure that you are aware of any changes. Your continued consent to receive text messages from us will indicate your acceptance of those changes.
9. Termination of text messaging. We may suspend or terminate your receipt of text messages if we believe you are in breach of these Mobile Messaging Terms and Conditions. Your receipt of text messages is also subject to termination in the event that your mobile telephone service terminates or lapses. We reserve the right to modify or discontinue, temporarily or permanently, all or any part of the text messages, with or without notice.
10. Privacy. No mobile opt-in data will be shared with third parties or affiliates. If you have any questions regarding privacy, please read our Privacy Policy at pureh2ohealthywater.com/privacy-policy/.

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